You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Should you not be happy with your item, I will gladly accept returns, exchanges and cancellations. Please contact me within: 14 days of delivery Ship items back to me within: 30 days of delivery Request a cancellation within: 6 hours of purchase Unfortunately due to the nature of these items, unless they arrive damaged or defective, I can not accept returns for: Custom or personalised orders. Buyers are responsible for return shipping costs. If the items are not returned in their original condition or packaging, the buyer is responsible for any loss in value. If you have any questions about your order, please do not hesitate to contact me. Thank you!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.