You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment I accept payment through Paypal. Payment must be cleared before shipping. SHIPPING. Domestic Shipping (UK). Orders shipped via 1st Class Royal Mail. Please ensure you have a valid postal code and that your address is correct before proceeding with payment. Once dispatched we cannot be held responsible for delivery to the wrong address. We do NOT deliver to PO BOX addresses. Delivery aims are 2 to 3 business days for the UK. REFUNDS AND EXCHANGES The Item measurements are clearly stated in the listing. However, if you are in any way unhappy with the product, please contact us within 48 hours of receipt of the item. If a return is authorised by us, the item must be returned unused, unwashed, undamaged, in the original packaging within 7 business days. A full refund for the product will be given, once the item has been returned. Please note, the buyer is responsible for the cost of return postage/shipping. If the requirements are not met, we reserve the right to refuse a refund. On receipt of the returned item, your refund will be issued. Allow 14 days for completion. If the return is for an exchange, the new item will be shipped within 3 - 5 business days of our receipt of the returned item. If for any reason the collar does not fit or you are not happy with the craftsmanship, let us know and we will see how we can fix the issue. We want to make sure you receive what you expect and that you are happy! Additional Policies and FAQs Please note that all items are created by hand so each product is an original. Please allow for slight variances from what is shown in the ready made photos. If you have any questions, please don't hesitate to contact us.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.