You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All items will be sent from the UK via Royal Mail 1st Class within the UK and Royal Mail International Standard for overseas. For UK orders please allow between 2-5 working days for your item to arrive. For orders within the EU please allow between 1-3 weeks for your item to arrive. For the rest of the world, including USA, Canada & Australia please allow between 1-6 weeks for your item to arrive. Please be advised that the above time frames allow for the worst case scenario, you could find that your item arrives earlier than the times given; however SewHannah does not guarantee or promise this. Please also be aware that import customs can cause delay and it is the responsibility of the customer to pay any fees associated with this. Please ensure that if you are ordering items for a certain event that you allow plenty of time for them to arrive.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.