You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you are not completely happy with the items you have purchased please contact Bumbles within 3 days from receipt of the goods with a reason as to why you will be returning the item. All items must be returned unsoiled, unused and in the original packaging. You will be liable for the cost of the return postage unless the item is faulty or wrong item was sent by Bumbles, of which we shall refund the cost of the postage. No refunds will be given on items returned after 14 days. It’s your responsibility to obtain proof of postage, for returned items, as Bumbles will not compensate any items lost or damaged in the post.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.