You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If your item has already been dispatched you can not cancel or change your order. If you change your mind and the item has already been sent you will have to pay for return postage back to me. DAMAGED ITEMS : If an item arrives damaged or in a condition where it would not be fit for purpose please contact me WITHIN 7 DAYS of you receiving the item. I can then offer one of the two following options. 1. Send a replacement for the damaged items. 2. Give a full refund on the damaged items. Both of these options will require proof of damage in the form of photographic images, a clear description of the damage, as well as any damage to the outside of the packaging. If the evidence is not clear, I may need the item to be returned before I am able to refund or replace it. I the item is found to be defective, I will then offer a refund/replacement and cover the cost of returned postage.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.