You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I accept returns provided the item is returned in an unused and re-sellable condition and in the original packaging. Postage is non refundable. The buyer is responsible for the return postage. All items shipped will need to be signed for on receipt and any damage to the packaging should be noted when you sign. All items are double checked as they are packaged and should reach you in the same condition. Please contact me within 24 hours if there is a problem.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.