You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Postage to Europe, America & Canada is at cost. Please email me and I'll get a quote. I pack all my pieces with great care. If they should arrive damaged please notify me within 24 hours of delivery. The post office will not insure against breakages. I do my best and want you to be happy so please let me know if there's anything I've fallen short on and I'll do my best to change it.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.