You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you are not completely satisfied with your purchase, please contact me so that we can discuss the return of the item. Returns should be made within 14 days of receiving your parcel. Please notify me when parcel has been posted so that I can ensure a speedy refund. The refund will not be issued until I have received the item. If the item is faulty or damaged, I will cover the cost of return postage. If you have had a change of mind on receipt of the item you are responsible for the return postage costs. All returns should be sent in the original packaging, and please get proof of postage or send it through Tracked Mail Please always contact me first before leaving negative feedback, as I will always try my best to sort out any concerns that you may have.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.