You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If for any reason you are unhappy with your purchase please contact me as soon as possible if you wish to return the item. Unless faulty custom/bespoke items are non-refundable. I regret earrings cannot be returned or refunded for hygiene purposes. Please ensure you get proof of posting when returning an item and if you are returning an item from overseas I would recommend using a tracked service. The buyer is responsible for paying the cost of the return postage. Please ensure the item is returned in it's original condition, in it's original packaging and sealed securely for the journey. Not suitable for children. Handmade jewellery may occasionally have slight imperfections due to the forming process.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.