You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

My turnaround time is 7 days and then your item will be posted. I post first class recorded delivery for all orders in the UK. For items in the EU I will post standard first class international postage, For USA, Australia and everywhere outside of the EU your postage is for Tracked shipping so that the item can be tracked to your door! I hope you will love my jewellery! Emma x

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.