You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I gladly accept returns and exchanges Just contact me within: 7 days of delivery Ship items back to me within: 14 days of delivery Refund will be made after I receive the item back providing it has not been worn/used. I don't accept cancellations on custom orders once the order has been started but please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Intimate items (for health/hygiene reasons) Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Privacy policy I will only use your shipping and billing address, and contact information To communicate with you about your order To fulfill your order For legal reasons (like paying taxes) Frequently asked questions I haven't received my order? We will update you where possible each step of the way. This means we will contact you to acknowledge your order within 48hrs. We will contact you when we dispatch your order. IF you haven't received your order within 30 days of us contacting you to say it's been dispatched please get in touch with us. After 30 days we will no longer be able to locate, replace or refund your lost item. Thank you. Custom and personalised orders When ordering a custom or personalised item we will contact you within 48 hours to discuss details (unless previously discussed on eBay, Facebook, etc) Please check folksy frequently so you don't miss our messages. Custom orders cannot be started until we have confirmed details with yourselves. Thank you

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.