You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

As per distance selling regulation you have the right to a full refund within 14 days after delivery. We are happy to do so regardless of your reasons. Return shipping at the expense of the buyer. Please note that this does not apply to custom made pieces as these are non returnable & non refundable, unless they are damaged in which case we will offer a replacement or full refund. This same policy applies to end of line and sale items. Please note that customers are responsible for all return postage and refunds will only be granted if goods are undamaged. We accept returns within 2 weeks of receiving your order. Buyer bears responsibility for the return shipping costs. p.s. We make custom orders- get in touch and we shall deliver!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.