You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment Cheque ~ If you would like to pay for your order by cheque please make them payable to Annette's Allsorts. Cheques must be cleared before items are dispatched. BACS (bank automated clearing system) ~ To pay by BACS please contact us at AnnettesAllsorts [!at] aol.com or telephone 0116 2354902, after payment has been received your order shall be dispatched within time stated. Paypal ~ When purchasing through our website this is the preferred method of payment. Paypal is secure and confidential site we never see any of your details accept for your name and address used for delivery of your order. Postal Orders ~ All postal orders must be crossed and all details correct, if you choose to pay by this method please contact us by telephone or email with your order. Shipping All UK and Ireland orders are free P&P (this excludes all Trade Orders) all orders are sent Royal Mail First Class or via a courier. We aim to dispatch your order within 7-14 working days, Personalised items may take longer depending on details. If you require your order earlier than stated please contact us and we shall do our utmost to meet your needs. Overseas orders will be sent via International Tracked and Signed for service. Any import Tax is the responsibility of the customer. Refunds and Exchanges We hope you are pleased with your purchase, however there maybe a time when things are not quite as you may have hoped so please contact us within 7 days of your purchase and we shall do what ever it takes to put things right for you. We are sorry but personalised items are not returnable so please make sure details are correct when ordering. Additional Policies and FAQs All commissions are welcome this can be a certain size, specific embroidery details (names, sayings, dates etc), using more than one specific fabric for an item eg bunting can have more than two fabrics, more can be found on our website www.annettesallsorts.co.uk We are happy to supply to trade for more information please contact us on AnnettesAllsorts [!at] aol.com

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.