You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items shall not be refunded unless they are faulty, so please ask any relevant questions before you make your purchase. If an item is found faulty, we shall endeavour to exchange wherever possible for another item of the same value. If a suitable alternative cannot be found then a refund will be given. We shall of course cover postage costs for any faulty items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.