You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

PAYEMENT I accept PayPal payments and direct checkout. You do not need a PayPal account to purchase. You can use debit and credit cards with them with no PayPal account. SHIPPING Upon receipt of payment your order will be crafted within a the promised time frame, see the announcements on the front page for current turn around times but usually 2-5 days. Please allow an extra 2-3 days for delivery in the UK and 7 working days internationally. REFUNDS AND EXCHANGE Due to the intimate nature of these items and each piece is custom made at time of order, there are no returns. If there is any sizing issues or defective items, please contact me and I will be sure to resolve any problems. EXTRA INFO low temperature hand wash only please Sizing women Size XXS- US 2, UK 4, German 30. Size XS –US 4, UK 6, German 32 Size is S- US 6, UK 8, German 34 size M - US 8-10, UK 10-12, German 36-38 size L- US 12, UK 14, German 40 size XL- US 14, UK 16, German 42 Sizing men XS waist 28 inch , 71 cm S waist 30 inch , 76 cm M waist 32 inch , 81 cm L waist 34 inch, 86 cm XL waist 36 inch, 91½ cm XXL waist 38 inch, 96½ cm

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.