You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refunds and Exchanges I want you to be happy with your purchase. If for any reason you are not satisfied, please contact me as soon as possible before leaving feedback so I can try to sort it out for you. I shall issue a refund once your purchase has been returned to me. Completed custom orders may not be returned, as I cannot sell them to anyone else, but you are welcome to make as many changes as necessary before giving final approval and having the order go to print. Postage in the UK is by 2nd Class Royal Mail. Proof of postage is always obtained, if you want Special/Recorded postage at extra cost, please contact me & I'll make a new listing for you.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.