You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Processing time - The time I need to prepare an order for shipping varies. For details, see individual items. Estimated shipping times United Kingdom: 1-3 business days Canada: 2-3 weeks North America: 2-3 weeks Europe: 4-7 business days Australia, New Zealand and Oceania: 3-5 weeks I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Refunds & Exchanges I gladly accept returns, exchanges and cancellations. Just contact me within: 14 days of delivery Ship items back to me within: 30 days of delivery Request a cancellation within: 2 days of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Perishable products (like food or flowers) Digital downloads Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.