You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All orders are sent via Royal Mail, with proof of postage obtained. Orders over the value of £30.00 are sent Special/ recorded delivery as standard. All orders can be sent special delivery if needed, but there shall be a £4.00 surcharge for this to cover costs if not over the stated £30.00 threshold. All items are sent securely wrapped in an organza bag, tissue and bubble wrap. This is to keep down postal costs, as most boxes bump up the price. Custom orders are non returnable.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.