You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Return and Exchange Luminosity London wants all our customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly. Returns may be considered under the following conditions only. All requests for returns due to wrong shipments or dissatisfaction must be approved by Luminosity London within 2 business days of receipt of order. Merchandise must be in new, unused condition. No credit will be issued for items damaged due to shipping problems and any other situations beyond our control. Used, washed, altered items is not eligible for a refund.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.