You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment I accept Pay Pal . You do not need a PayPal account to make a payment Shipping Your purchase will be sent within 24-72 hours after clear payment. All items are ship from London, United Kingdom with priority mail which includes: • proof of delivery including a signature from the receiver • check online or on your mobile to see when your item has been delivered The estimated shipping time is: - UK within 2-3 working days* - Europe within 3-5 working days* - Worldwide within 5-7working days* * Working days are from Monday to Friday Delays are possible during busy periods around HOLIDAYS! **************** I take no responsibility if the item is not being delivered in the stated times above, damaged or lost due to the fault of the postal service. Buyers are responsible for all additional customs fees, taxes, tariffs, or receiving fees **************** .Refunds and Exchanges Return or exchange an item is possible within 7 days after receipt. The item must be in original condition when returning it. Please provide the reason for return Return of money will be as soon as the item has been received back. Postage costs will not be returned and will be deducted from the purchase price CUSTOM ORDERS made especially for you and personalized items (with names, date, or some other personalization) are not refundable or exchangeable Additional Policies and FAQs Please notice! These are hand painted glasses so no two designs will be exactly the same

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.