You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

For PDF patterns Refunds and Exchanges By the nature of the product, there are no refunds or exchanges on any PDF tutorial, customer satisfaction is very important to me so if you need any assistances with the patterns please feel free to contact me. You can sell items made from Plushimoto patterns, please kindly add the message: This item was handmade using Plushimoto pattern. Please do not re- sale and distribution of pattern parts and instructions. Thank you.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.