You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All my items are handcrafted, so for repeat orders please expect some minor differences. I want you to be very happy with your purchases, so if there's a problem please get in touch, it's really important to me xx All items are presented in a cute little organza bag ready for giving to a loved one or to give yourself a little gift too, you deserve it xx

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.