You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Yarn Yarn on Folksy will ship your art yarns and fibers within 1 working day of purchase. If you are unhappy with your yarns or fibers I am happy to refund you if you return the yarn back to me, no problem at all. Any questions about my art yarns, fibers, production of these yarns please feel free to contact me!

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.