You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Shipping Shipping after cleared payment received. FREE P&P IN THE UK ♥ 1ST CLASS ♥ ******************************************* (The P&P is built into the item's price: price of jewelry + P&P = item's price). 1st class UK is an uninsured service, therefore I do not take responsibility for the loss or damage of the item(s). I will not refund packages that have not arrived or arrived damaged. If you wish to upgrade to a more secure service, please let me know before purchasing. For International shipping please visit my Etsy shop: www.MakeMeMacrame.Etsy.com 100 % MONEY BACK GUARANTEE ***************************************** If you have changed your mind or decided you didn't like the item, feel free to send it back to me anytime before using it = the item has to be in its original state, with the tag on. The return postage will be covered by you. I offer a 100% refund of the price of the jewelry (which is the item's price less P&P). Please see the Delivery Policy for details. CUSTOM ORDERS OR ALTERATIONS ********************************************* I can make a custom piece for your request or I can alter any item if you ask for it (for an added cost). I will send you pictures and will communicate with you in the process to make sure I create exactly what you like. After you have agreed you liked what I've made, I will post it to you. The work that will have been put into the piece would be only for you, therefore I will not accept returns on custom orders or altered pieces. I will not refund custom orders or altered items. Please allow me 1-3 working days to complete a custom order, on occasions it might take longer depending on my volumes. I will of course keep you updated. If you have an urgent request, please let me know in advance. Additional Policies and FAQs QUALITY GUARANTEE ***************************** Please bear in mind how to handle macrame jewelry properly: -Keep it away from high heat (over 40ºC) -Keep it away from items with sharp edges -Use the minimum pull and pressure necessary when wearing -Hand wash separately in warm water with gentle soap, without conditioner. Keep the stones away from water and chemicals as much as possible. (In case the item features wooden beads, their colour might fade with washing - if you want to keep the original state of the beads and stones, do not wash) -Do not tumble dry. -Be aware that repeated exposure to seawater/pool water and sunlight may cause wearing/fading or bleaching. If you've taken proper care of your jewelry and you still find a fault with it, I'll be happy to repair it free of charge within a year, the return and re-postage will be at your own expense. *FEATHERS: please remember that feathers are very fragile, handle them gently, touch them as little as possible. Please note that I do not change feathers if they loose their shape or show other signs of wear or damage. I can, however, fix your piece of jewelry if the workmanship was not perfect. *SUEDE/LEATHER/COTTON: as all suede/leather/cotton jewelry, these will wear and tear. Be gentle with it, avoid water as much as possible. Please note that I do not change suede/leather/cotton cords if they loose their shape or show other signs of wear or damage. I can, however, fix your piece of jewelry if the workmanship was not perfect. Thank you for reading through the above and binding yourself by it. I am looking forward to send something wonderful to you! With love, Beata All rights reserved for my designs. I donate 10% of my sales to charities that use all the money for the cause, not for administration or wages or anything inappropriate: http://www.agualinda.org/ . I volunteered here for a couple of months in Colombia: It is a beautiful personal initiative to create a loving home for people with special needs in a country where this need is enormous. http://www.mtjm.org/ Is dedicated to the cause of Cystic Fibrosis. I have met and got to know these wonderful people and just started to active in their fund and awareness raising recently.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.