You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refunds – If you find you are unhappy with your choice then please contact me within 3 days of receipt of item. I will replace your item or (if there is no stock) you will get a refund if it's sent back. The item must strictly be unused and in its original condition. In either case return shipping cost is your responsibility and shipping charges are not refundable. We cannot refund you or exchange the item if you give us the wrong address. There is 'No Refund' if you leave me a negative feedback without contacting me first.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.