You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refund minus postage is completely acceptable without question, on return of the goods (Providing the goods have not been damaged). All bags are guaranteed for one year after purchase against failure of constructional hardware (rivets, buckles, etc) under normal usage, repairs will be carried out free of charge during this time (minus postage). After this time repairs can be carried out on the goods at low cost to the customer. Just contact me.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.