You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I ship items using Royal Mail. Dispatch times are shown in listings but once dispatched items can take: UK - 1-3 business days Europe 5-7 business days Everywhere else - 7-14 business days. **These delivery times are estimates based on Royal Mail quoted delivery times. They could be quicker or longer but for international orders it can be up to a few weeks.** INTERNATIONAL ORDERS: I use Royal Mail Airmail for all items. If you would like me to send items Airsure for an extra cost please let me know when ordering. UK ORDERS: I use Royal Mail First class for all items. If you would like me to send items Recorded delivery or Special Delivery for an extra cost please let me know when ordering. Please note any customs charges and duty fees/tax incurred by the destination country are the sole responsibility of the buyer.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.