You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items must be returned unworn, unwashed and in their original condition within 7 days (UK) for a refund. Refunds are only made less the cost of P+P to cover our costs. If you wish to exchange an item for a different size you must pay the cost of returning it to us and we will send the replacement free of charge. We recommend you return using Signed For/Recorded mail or at least get a certificate of posting as we cannot be held responsible for items lost en route.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.