You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We are happy to except returns/issue a refund on this item providing that it is returned within 7 days of purchase. In the first instance, if you wish to return an item/request a replacement please email us where we will be happy to assist/advise you as necessary. For further information please refer to your Returns & Refunds policy as found on our profile page.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.