You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

DELIVERY ZONAL EXCEPTIONS: Deliveries are made by Parcelforce, using Express48. They deliver everywhere in the UK although extended delivery times exist for some outlying areas. Here is a link where you will find zonal exceptions for Express48: http://www.parcelforce.com/sites/default/files/Parcelforce-worldwide-Zonal-Exceptions-Sept-2014.pdf Please make sure Parcelforce can deliver in your area before proceeding with your purchase. Otherwise, you will be informed if a delivery cannot be made in your area. EXTRA INFO: If you are unhappy with your item(s) and would like a refund or exchange, please notify me in writing to assist you, and return the item(s) in the same good condition they were in. Item(s) should be returned within 5 working days after notifying me. Returned postage, insurance and packing fees will be the sole responsibility of the customer. Custom-made items are non-refundable and cannot be exchanged.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.