You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a refund from the maker within seven days after receipt of the item, provided the item has not been used. Return postage and insurance cover is the responsibility of the customer as "lost in the post" items will not be refunded. Faulty items can be returned within three months of payment being made and subject to inspection they will be either repaired, replaced with a similar item of the same value or cost refunded. Under no circumstances will worn jewellery be replaced but may be repaired and returned to customer. Repair cost, postage and insurance both ways are the responsibility of and at risk of the customer

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.