You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All orders are carefully wrapped and will be sent byRoyal Mail Signed for 2nd Class within 2 days after we receive cleared payment.(for UK deliveries only).Please allow 1 week for UK delivery. Please note that this is a small store and every item is handmade and checked before it is sent out. Please check the measurements carefully before placing an order.You can return the item within 7days after receiving it. If you would like to return the goods, please notify us by email first, with a reason for return and we can solve the problem. You are responsible for the goods until we receive them. After received returned items, we will refund the money via paypal (you need to have a paypal account). The buyer is responsible for delivery charges.Returned items must be in perfect condition, new, unused, unworn, clean, with tags attached. Failing that, we will not refund the money.Made to order items/custom made items can not be returned.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.