You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Additonal Policies re Digital Items Once payment is received, you will receive an message (within 24 hours) to your Folksy inbox with a link allowing you to download your files(s). As our products are provided in digital format, we are unable to offer refunds (due to the nature of the items). TERMS OF USE You may not claim our digital files as your own, resell, or share them for free. File Usage: You may use our files freely for personal projects - you may print them or use them in digital applications. You may also to use them for small commercial projects provided the finished item is handmade by yourself eg/ creating handmade cards or gift tags to resell on Etsy or elsewhere. You may NOT redistribute these files or give them away. You are not permitted to use them on print on demand services such as Zazzle or Cafepress.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.