You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We offer a 'No-Quibble' refund but please could you notify us at sarah@earringart.co.uk within 7 days of receipt if you wish to return or exchange an item. Please keep all of your packaging if possible, and return the item in the same condition as received. Please include a copy of the original invoice. Even if your item is faulty, we would still like it back. It is best to send returns via tracked post. Earring Art is not responsible for postage on returned items unless the item is faulty. If you have any questions please email me at sarah@earringart.co.uk before you order.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.