You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I always pack items securely, especially if they are going overseas, but sadly sometimes postal systems can cause damage. In the event of this happening, please contact me with photographs of the damage and we can arrange suitable refund or replacement. First class post within the United Kingdom can take between 1-3 days to arrive and Airmail deliveries overseas can take anywhere from 7 days to three weeks, depending on location. If your order has not arrived within this time, please let me know.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.