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Item details
This item will be posted to you by Mimoza Luxury within 3 days of receiving payment.
Shipping destination | Cost | Additional items |
---|---|---|
United Kingdom | £2.99 | £0.99 |
Europe
Italy, Greece, Cyprus, France, Spain, Finland, Belgium, Portugal, Poland, Ireland, Sweden, Denmark, Netherlands, Austria, Latvia, Bulgaria, Czech Republic, Estonia, Hungary, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Isle of Man, Jersey, Guernsey, Gibraltar |
£5.99 | £2.99 |
United States | £5.99 | £2.99 |
Rest of the World | £5.99 | £2.99 |
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.
Additional terms
We accept PayPal and card payments. All payments must be cleared before items are released. Payments are expected at time of checkout. If payments are not made at time of checkout you will be contacted and prompted to do so within 5 days. If no response received your order will be cancelled. If you are not a registered PayPal user, you may still pay for items by credit card through their website which is safe and secure. Shipping Items will be shipped to the address listed on your Etsy order. Please make sure that you have it up to date. If you are buying items as present to someone else please notify of the shipping address when you place the order. We ship in the UK via Royal Mail First Class Signed For, or internationally via Royal Mail Airmail Signed For. International orders usually take around 7 days, can take anywhere from 1-5 weeks to get to their destination. If your parcel has not arrived within 5 weeks, please contact us. Please be aware that we cannot be held responsible for postal delays (under 5 weeks), customs hold-ups, nor international customs charges. Additional import fees are the responsibility of the purchaser. Please do not hesitate to contact us if you have any questions regarding this. Current processing time for ready made items is 1-3 working days . Refunds and Exchanges We want you to love the products you buy as much as we loved making them. If for any reason you are unhappy with your purchase, contact me as soon as you receive your order (within 48 hours please) to discuss an exchange or a refund. Items must be returned within 7 days after contacting me, and must be in the same condition in which it was received. I cannot refund shipping costs, but will refund the cost of the item. Return shipping is paid by the customer. If there is an issue with your order, please contact me as soon as possible before the item is worn/ used. I want you to be happy with your purchase and will work to correct any issues. Measurements are given so that you have a general idea of the size. Knits can stretch & shrink depending on wear, care & storage. All sizes given are approximate. Please take into account that your monitor setting may represent the colours differently than intended. For all custom orders (any order that is modified in any manner from the original listing, such as colour of yarn, quality of yarn, size) is non-returnable. If work has already begun on your order, cancellation is not possible. Additional Policies and FAQs All items are handmade in a smoke-free and pet-free environment. Seller Information FEEDBACK When you receive your order, kindly do not forget to leave feedback on your experience please. You can leave your reviews right from your "Your Account > Purchases & Reviews" section of your page.
Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.
Designed by Mimmy Kat
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