You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Terms and Conditions 1. Definitions. a) Green oak (or green oak) refers to un-dried oak, which has neither been kiln dried or air dried for any significant length of time. b) Colour or colours refers to colours of both wood and the steel bases available. c) Iron refers to the steel bases available. d) Broken oak or broken wood or broken refers to oak which has physically broken split or snapped into more than the single beam it is supposed to be. e) Bespoke items refer to items which are made to measure or made to specific colours. 2. Green oak. a) Due to the nature of green oak we cannot guarantee that the oak used in the construction of your furniture will not split, move, warp, twist, shrink or that knots in the wood will not fall out or react in the same way. b) Green oak comes with a large variety of natural grain patterns, knots, and colours. This is natural to any wood, including green oak and should be treated as a beautiful feature of green oak rather than a flaw. While we try to provide green oak which is reasonably consistent with the photographs provided, we cannot guarantee any wood to match the images on www.folksy.com. c) We will try our utmost to provide you with green oak tops for your tables and furniture which have a reasonably flat surface (probably with waney edges) and for gaps between beams to be as small as possible at the time of production. 3. Broken oak. a.) We cannot replace any green oak which has twisted, split, moved or warped beyond reasonable use. b) We offer a guarantee to replace any section of wood which has actually broken, though we reserve the right to decide if your wood is broken according to our definitions. c) If the oak we have supplied to you for your furniture has actually broken, we require you (our customer) to send us photographed images of the oak which is broken and a description of what has happened to your oak. d) Any oak which we agree is defined as broken (that it has broken or snapped into more than the single beam) we will replace and courier to you free of charge, freshly oiled and ready for replacement. 4. Colour. a) While we try out utmost to match colours of wood provided on the site, we cannot guarantee that any wood colour will match the images provided on www.folksy.com. b) All of our green oak tops are provided with a standard oiled finish. c) While we try our utmost to match the colours of our iron bases to the swatches and images provided, we cannot guarantee that any colour will match the images provided on www.folksy.com.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.