You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Goods [that are in perfect re-saleable condition] may be returned within 14 days of receipt for a full refund. We do not accept refunds on Earrings or Headwear for hygiene reasons. We will refund the payment price to your Paypal account. In order to return an item, you MUST ENCLOSE A RETURNS FORM: In event of a return, please contact us FIRST so we can mail you the RETURN form. Returns MUST be sent via a secure traceable method and refunds ONLY authorised after goods received and inspected to be RE saleable. Please use the same eBay id as you ordered your goods to correspond. Returns postage is payable by you. We would like to advise our customers that you will need to allow up 7 working days for your return to be processed after receipt at our offices. Please be assured that we will ensure that your refund is processed via pay-pal.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.