You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order within seven days after receipt of the item. Providing the item is returned within seven days unused, unwashed, and without any odours such as cigarette smoke or pets, you can get a refund from the maker. My quilts can be washed in the machine on a delicates cycle, but I do not recommend tumble-drying which will shorten the life of the quilt. I dry my own quilts by spreading them out as flat as possible over a large rotary drying rack and letting them air dry.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.