You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Welcome to Dragonfly Jewellery Designs! Payment* pounds sterling *payments by Paypal if you do not have a Paypal account you can still pay through PayPal. Just click the payment button & the system will prompt you to the option to pay with credit card without having to sign up for PayPal. *work will not start on your order until payment. Shipping* please allow the time stated on the item for your order to be made and shipped *if you need the item sooner please contact me before you buy and I will see if I can accommodate. *your order will be delivered to the address on you PayPal account * All items are sent recorded delivery Refunds and Exchanges*If you are not completely satisfied with your order, please contact me within 3 days of receipt to discuss the matter further. *Items are made to order so unless faulty or the wrong item received it can not be returned. *Shipping is not refundable. *Once an item has been posted I am not responsible for any loss or damage that may occur during transit. Additional Policies and FAQs please contact me if you have any questions, communication is important especially when it comes to you special event. We want things perfect. Seller InformationEmail, dragonflydesigns@live.co.uk

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.