You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Delivery All items will be posted within 2 working days of cleared funds. All UK items will be posted by Royal Mail First Class, Recorded service unless otherwise stated. If for any reason you are unhappy with your purchase we will be pleased to exchange or refund provided they are returned within 14 days in new/unused condition and in their original packaging.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.