You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Pinegrove promises to adhere to the standard Folksy returns policy: If you are not 100% satisfied with your case then return it within 14 days in its original packaging for a full refund including the return postage costs or a replacement. Otherwise we expect it to last a long long time! Faulty items should be returned within six months of payment being made, but please note that leather is an organic material and has the naturally occurring marks of any genuine animal skin: this is part of its natural beauty. Where hair-on cowhide is part of the design, we have carefully chosen the pattern that will appear on every piece, and provide customers with options in terms of the balance of brown, white etc.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.