You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

--DAMAGE IN TRANSIT-- I take pride in the creation as well as the packaging of my work to ensure it's safe arrival...but should you feel your item was damaged in transit please contact me within 48 hours of receiving your package. I will gladly create a new piece for you or fully refund the purchase price upon return of item if the damage is determined to have occurred during shipping. --RETURNS-- I will accept returns up to 1 week after the item is delivered. Please send me a convo through Etsy informing me that you are intending to ship something back within 2 days of receipt. I will refund purchase price, but not shipping, Etsy or Paypal fees once I receive the item. .

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.