You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

For hygiene reasons, earrings cannot be returned unless damaged during transit. All items are checked before postage, but if you are unhappy with your purchase for any reason then please contact me before returning the item. Natural tarnishing after time is to be expected in wire jewellery, this adds to the character of the piece and will not be deemed as faulty.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.